Tag Archives: EQ

Happiness by the numbers

During a recent meeting with a Hong Kong restauranteur whom I’ve known for many years, the question of business metrics came up. Actually, he brought it up and it really showed what different approaches to business we have. As we sat on the terrace of his popular cafe sharing ideas about a potential joint project, he began peppering me with questions. “So Chris, what’s your estimated return on investment timeline for your new hotel?” “I don’t know,” I admitted. “Well,” he continued, “How about your restaurant revenue per square meter?” “No idea,” I answered honestly. He became more insistent, “What about hourly turnover? Wine sales as a percentage of revenue? Gross margins on food items?” “Dunno,” I shrugged. I wasn’t being evasive, and it’s not as if I have no idea how my business runs, I just look at it more as a labor of love, rather than a game of numbers. Continue reading

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